Shipping & Returns
For the welfare of our kittens, we do NOT allow our kittens to go to their new homes until a minimum of 10 weeks old. In rare cases, we may keep the kittens until 11 or 12 weeks if we feel they are not ready for their new home yet. We will only ship a kitten according to how the kitten is developing. We want you to receive an extremely happy and without any health issues kitten. Our vet will have the final say as to when the kitten is ready to travel.
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Shipping and air delivery are available upon request. If you live far away and are not willing to pick your kitten up, we can safely ship your kitten via airplane. Your Kitten will be delivered (shipped) on an agreed date, once the full purchase price is paid. Our kittens may be shipped Nationwide. The shipping fee may vary depending on location and is additional to the price of the kitten. Other fees may be incurred depending on shipping arrangements made. All costs will be determined at the time of adoption.
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With our experience in shipping our kittens, we know for a fact that all kittens are always well taken care of, upon transportation to their new owners. We have only had a couple of incidences where some of our kittens had delayed flights or had some minor problems due to a long flight. Measures have been taken to ensure our kittens are transported in the best and most favorable conditions so they get to their new owners in a perfect health state.
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For delivery, We use the safest method to unite you with your new kitten. Our staff consists of Kitten Nannies, which will fly to wherever you may reside domestically
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There is three methods to get your new pet (family member) home.
1) PICK-UP
You are more than welcome to drive here and pick up your kitten or meet us at a designated location within a 50-mile radius of our home.
By Car - Your kitten comes in a delivery van with a delivery driver and a vet that will be taking care of the kitten during transportation..
By Nanny - Your kitten fly with a pet Nanny that will bring the kitten straight to your door step..
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AIR TRANSPORTATION
We have shipped many of our kittens nationwide And Internationally via Approved Pets Transport airlines and are very pleased with the service and care that the kittens have received. Shipping charges vary depending upon location. We use a number of different service but be aware that only certain airlines (Domestic only), will ship flat-faced cats during the summer months. The minimum cost of shipping our kittens via air depends on where you are located and there is also a Home Delivery (kitten is transported and delivered to your doorstep at your home address) which is available. That is, the kitten is then driven from the airport and delivered to your home/delivery address.
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Kitten Nannies are our specially trained handlers with flight attendant experience that will travel with your new pet to make sure the cat’s needs are met. Plus, the Kitten Nannies from Kittens Family will personally meet and hand-deliver the cat to its new family. Trust our proven track record, and our caring Kitten Nannies, to deliver your new kitten addition anywhere you are located.
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Once we confirmed payment from clients, we will process all necessary documents within 24 hours max and then register your kitten for transportation to an airport location nearest to them where the cat will be picked up. The day of transportation and delivery will depend primarily on the flight availability. After successful registration of the kitten for transportation, you will be contacted and provided with the transport date, time of arrival at the airport, meeting location for pick up, and Tracking Details (tracking code).
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Note: After Transport, any paperwork signed will be forwarded back to the shipper. Understand that although Kittens Family aids in making shipping arrangements, you are solely responsible for making arrangements to get your baby safely into your possession. The Owner/Receiver of the kitten is responsible for any importation fees, inspection fees, taxes, and or duties imposed by your Government. It is the responsibility of the receiver to know if these fees apply and how much they will be, Kittens Family can facilitate this process or offer a quote on these fees if applicable.
If you hire your own Shipper, we reserve the right to refuse pickup if the legal paperwork is not in place & most importantly if there are unsanitary conditions or sick animals on the transport vehicle.